Groot2 v1.8 Fails to Launch on Windows

[mdirzpr]

Hello,

I recently installed Groot2 v1.8 on my Windows system; however, unfortunately, it does not start. The previous version (v1.7.1) was working without any issues.
I tried running it using both the .exe and .bat files, but neither worked. I also attempted to run it from the command line, but this was not successful either.

Desktop (please complete the following information):

• OS: Windows 11
• Groot2 Version 1.8.0

[facontidavide]

can you check this new installation?

https://pub-32cef6782a9e411e82222dee82af193e.r2.dev/Groot2-dev-windows-installer.exe

let me know if it fixes the issue

[mdirzpr]

Thank you for your prompt reply. I tested this version as well, and it has the same issue. I have added another screenshot here. It seems that the application is running in the background, but the Groot window does not launch.

[facontidavide]

new version with more loggingg: https://pub-32cef6782a9e411e82222dee82af193e.r2.dev/Groot2-dev2-windows-installer.exe

Please use the argument "--debug license" and send me the output. Should look MORE or LESS like this:

[STARTUP] Starting license activation async task...
[ LICENSE ] === InitOperations: Getting LicenseActivator instance ===
[ LICENSE ] === LicenseActivator constructor START ===
[ LICENSE ] Loading product data file...
[ LICENSE ] Product data loaded, size: 857
[ LICENSE ] Calling SetProductData()...
[ LICENSE ] SetProductData() returned: 0
[ LICENSE ] Calling SetProductId()...
[ LICENSE ] SetProductId() returned: 0
[ LICENSE ] Calling SetLicenseCallback()...
[ LICENSE ] === LicenseActivator constructor END ===
[ LICENSE ] === InitOperations: LicenseActivator instance obtained ===
[ LICENSE ] === InitOperations START ===
[ LICENSE ] automatic_license_activation: true
[ LICENSE ] license-key saved: YES (len=41)
[ LICENSE ] offline_activation-file: (none)
[ LICENSE ] Calling setLicenseKey() with saved key...
[ LICENSE ] setLicenseKey() called, key length: 41
[ LICENSE ] SetLicenseKey() returned: 0 (  )
[ LICENSE ] Calling isActivated()...
[ LICENSE ] isActivated() called
[ LICENSE ] _lastSyncStatus: 0
[ LICENSE ] IsLicenseValid() returned: 0 (  )
[ LICENSE ] License is valid (local check), returning true
[ LICENSE ] Scheduling background sync (non-blocking)
[ LICENSE ] License is active
Running PRO version
[ LICENSE ] Background sync: calling IsLicenseGenuine()...
[ LICENSE ] Background sync: IsLicenseGenuine() returned: 0
[STARTUP] Waiting for license activation (max 5s)...
[STARTUP] License activation completed
[STARTUP] Registering plugins...
loaded Parser plugin:  "libFileLogger2Parser.so"
loaded Writer plugin:  "libFileLogger2Writer.so"
loaded Parser plugin:  "libFlatbuffersParser.so"

[mdirzpr]

Unfortunately, the issue still remains.
I have attached the screenshot as well as the installation log.

InstallationLog.txt

[facontidavide]

sorry to hear that... I am not sure how to proceed further :(

[mdirzpr]

No problem at all :). I’ll try it on another PC.
The Linux version works perfectly, and I really like the new UI and features.