AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

Automatically converts freeform customer support notes into operational KPIs by extracting issue signals, scoring customer pain, identifying escalation risk, and enabling prioritization.

🤖 Streamline JIRA ticket management with AI-driven SLA predictions for improved automation and efficiency in customer support.

Forecasted support incident volumes using Holt-Winters and SARIMA models to identify seasonality, optimize resource planning, and improve operational readiness.

Interactive Power BI dashboard analyzing analyst performance, SLA compliance, ticket resolution efficiency, and workload distribution to support data-driven operational decisions.

Apple Support automation scraper